Privacy Policy

Privacy Policy

We require certain information form you in order to process your order. This includes information such as your name, address and card number. We will only disclose your information to necessary third parties in order to fulfil your order. This includes our courier, payment processor, Paypal and our E-commerce Platform Provider. For example, we will pass on your address, name and contact number to our couriers so that your parcel may be delivered to you.

We will not sell your information to any third parties without your express permission. We cannot be held responsible for the actions of any third party sites which may have linked or directed you to this website.   We follow strict security processes with regard to any of your personal information that we do store. We will keep this information confidential and on a secure server. We will do our utmost to prevent unauthorised access or unlawful use of your personal information.

We do not knowingly collect information from children. By using and accessing this website you deem that you are over eighteen years of age.

We may occassionally update you on our latest products, news, offers and promotions through e-mail. You may unsubscribe from these e-mails at any time. 

You are legally entitled to access any information that is stored about you online. You may also ask us to change or update your information at any time. If you wish to access this information, please contact us by using our 'Send us a Message' facility. You may be liable for any charges associated with accessing this information.

We monitor traffic on our website using both cookies and code. We use this information to provide an improved service to our users. This provides us with statistical information based on visitors paths through the website, how long visitors spent on each page and how visitors arrived at our website etc. This information will be kept in the strictest confidence. 

All transactions are processed using the highest levels of online security. We use a trusted payment processor to process your order. We do not store your credit/debit card information. While we endeavour to process all transactions at the highest levels of online security, we cannot guarantee the privacy of any data you submit online. By submitting your information, you accept the risks involved with submitting personal information online. In addition, it is your responsibility to maintain the confidentiality of your login details. We will not be held accountable for any breach of online security unless it is through our wilful negligence. 

SHOPIFY PAYMENTS SYSTEM 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

We may use personal information submitted to us by you to perform appropriate anti-fraud security checks. We may disclose your information to a fraud prevention agency to perform these checks.

We will not be held accountable for the actions of any website which linked or directed you to www.lovevboutique.com. In addition, we will not be held accountable for the actions of any third party website which you are linked to from www.lovevboutique.com These websites will have their own privacy policies which you should familiarise yourself with.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
We reserve the right to change or update our Privacy Policy at any time.

We Appreciate Your Privacy

At Verso, we are committed to protecting the privacy and security of our customers and site visitors If you have any questions about how we Protect Your Privacy, drop us a line at HERE 

When you subscribe and offer us your Email and or Telephone number we understand that you are opting into receiving SMS and Emails from us. We use this information to keep you up to date and to help us communicate with you more efficiently. We love our Verso Community and want to keep us all safe but it's important for us to connect with you. Thank you. 

​

HOW WE USE YOUR INFORMATION?..

  • Deliver your purchases to you so we can honour our contract with you 
  • ​Send you service messages by text, e-mail or through email 
  • We’ve got to do this to perform our contract with you (so you can tell when your order is coming)
  • ​Sending you information by email, SMS, or post, about our new products and services
  • To keep you up to date. We only send this with your permission 
  • Fraud prevention and detection - To prevent and detect fraud against either you or us.

 

​

YOUR PAYMENT INFORMATION?..

  • Take payment, and give refunds
  • To prevent Fraud prevention and detection

​

INFORMATION FROM ACCOUNTS YOU LINK TO US..

  • To enable you to log into our website simply and easily without having to create a specific account
  • To make it easier for you to use our website 
  • To provide product recommendations
  • So you can quickly spot things which take your fancy

​

SURVEYS, COMPETITIONS AND PROMOTIONS..

  • Run the survey, competition or promotion
  • We’ve got to do this to perform our contract with you 

​

You don’t have to give us any of this personal information but it does provide a better more efficient shopping experience. Opting into Emails or SMS updates will provide you with up to date newsletters of new arrivals, promotions and lots more. We do use cookies ( see here ) but this information is for us to communicate with you better. this is totally optional and you can opt out at any time but UNSUBSCRIBING or contacting us here  and we will do it for you. 

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties. See Cookies 

​What we WILL NOT do and what we do

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Velvet Vibes Ltd, T/A Verso share only needed information with

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies

  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business

  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

You can opt out at any time

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems.If you no longer wish to be a customer, you can also contact our Customer Service girls and request to delete all the information we have on you. CONTACT HERE 
 

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

​

CHANGES TO HOW WE PROTECT YOUR PRIVACY

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on our website or by some other means of contact such as email, so that you are able to review the changes before you continue to shop with us 

​HOW TO CONTACT US

If you:

  • Have any questions or feedback about this notice

  • Would like us to stop using your information

  • Want to exercise any of your rights as set out above, or have a complaint
     

You can contact our privacy team by dropping us a line HERE

​

REPORTING A SECURITY VULNERABILITY

We always appreciate feedback and If you’ve noticed something’s isn't quite right or we are missing something with our policies or website, please do let us know. we are always open to learning and correcting.  Drop an email HERE with your contact details, including your company name and details of the vulnerability and what we need to do to reproduce or validate it. We would be happy to correct any errors