CUSTOMER PRIVACY POLICY

We Appreciate Your Privacy

At Verso, we are committed to protecting the privacy and security of our customers and site visitors If you have any questions about how we Protect Your Privacy, drop us a line at HERE 

When you subscribe and offer us your Email and or Telephone number we understand that you are opting into receiving SMS and Emails from us. We use this information to keep you up to date and to help us communicate with you more efficiently. We love our Verso Community and want to keep us all safe but it's important for us to connect with you. Thank you. 

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HOW WE USE YOUR INFORMATION?..

  • Deliver your purchases to you so we can honour our contract with you 
  • ​Send you service messages by text, e-mail or through email 
  • We’ve got to do this to perform our contract with you (so you can tell when your order is coming)
  • ​Sending you information by email, SMS, or post, about our new products and services
  • To keep you up to date. We only send this with your permission 
  • Fraud prevention and detection - To prevent and detect fraud against either you or us.

 

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YOUR PAYMENT INFORMATION?..

  • Take payment, and give refunds
  • To prevent Fraud prevention and detection

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INFORMATION FROM ACCOUNTS YOU LINK TO US..

  • To enable you to log into our website simply and easily without having to create a specific account
  • To make it easier for you to use our website 
  • To provide product recommendations
  • So you can quickly spot things which take your fancy

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SURVEYS, COMPETITIONS AND PROMOTIONS..

  • Run the survey, competition or promotion
  • We’ve got to do this to perform our contract with you 

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You don’t have to give us any of this personal information but it does provide a better more efficient shopping experience. Opting into Emails or SMS updates will provide you with up to date newsletters of new arrivals, promotions and lots more. We do use cookies ( see here ) but this information is for us to communicate with you better. this is totally optional and you can opt out at any time but UNSUBSCRIBING or contacting us here  and we will do it for you. 

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties. See Cookies 

​What we WILL NOT do and what we do

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Velvet Vibes Ltd, T/A Verso share only needed information with

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies

  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business

  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

You can opt out at any time

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems.If you no longer wish to be a customer, you can also contact our Customer Service girls and request to delete all the information we have on you. CONTACT HERE 
 

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

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CHANGES TO HOW WE PROTECT YOUR PRIVACY

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on our website or by some other means of contact such as email, so that you are able to review the changes before you continue to shop with us 

​HOW TO CONTACT US

If you:

  • Have any questions or feedback about this notice

  • Would like us to stop using your information

  • Want to exercise any of your rights as set out above, or have a complaint
     

You can contact our privacy team by dropping us a line HERE

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REPORTING A SECURITY VULNERABILITY

We always appreciate feedback and If you’ve noticed something’s isn't quite right or we are missing something with our policies or website, please do let us know. we are always open to learning and correcting.  Drop an email HERE with your contact details, including your company name and details of the vulnerability and what we need to do to reproduce or validate it. We would be happy to correct any errors