Returns

Returns Policy

All products (excluding sale items)  are protected by a 14 Day Money-back Guarantee which guarantees a full refund or product exchange if the item is returned in an unused, saleable condition, within 14 days of receiving the order.

PLEASE NOTE: Sale items are non refundable and non returnable.

 If you wish to exchange or return your order....

  • You have 14 days in which to return unsuitable item(s) for a full refund (excluding postage costs) or exchange. 
  • PLEASE NOTE: Sale items are ineligible for refunds and may be returned within 14 days for an exchange or credit note only.
  • Don't forget, we offer free exchanges!
  • All returns must be posted to 'C5 Donnybrook Commercial Centre, Donnybrook , Douglas, Cork'.
  • Be sure to complete the enclosed Returns Form in full.
  • Be sure to track your parcel and retain proof of postage.
  • All goods are your responsibility until we receive them - please ensure they are packaged appropriately so that they do not become damaged in transit.
  • All items must be returned in their original, saleable condition, with all tags intact. Goods that have been returned in a soiled condition or with an excessive odour, for example, smoke or perfume will not be accepted.
  • All goods will be inspected upon return. 
  • For hygiene reasons, there is no return on underwear or jewellery.
  • Other items may be deemed unreturnable due to the nature of their use. Eg, scarves, certain jewellery, bags etc. This is to deter items being used and then returned. Some items may have a tag on them that if removed will not be eligible for return. Under no circumstances if this tag is removed can the item be returned. Again, this is to deter items being used and then returned for a refund. 
  • We will not under any circumstances accept any change of mind returns after the 14 day return period. 

 

 Refunds...

Refunds will only be credited to the original card or other method, that is used for payment.

  • Your returned item must be processed back through our warehouse so please allow 2-3 days for this process to be complete. 
  • We will e-mail you to confirm receipt of your return
  • All refunds will be credited to the original card used for payment
  • If you paid via PayPal then your PatPal account will be credited.
  • Please allow 10-15 working days (Mon-Fri) for your refund to appear in your account. This is in line with normal ECommerce returns policies to deter fraudulent transactions.
  • We will not refund delivery or postage costs unless the item returned is deemed faulty by us, or is being returned due to an error on our part.

 

Exchanges...

We will happily exchange your item for another size or colour once it is returned to us in accordance with our Returns Policy. Exchanges are subject to availability of stock. The same item may only be exchanged once. 

 

Our Returns Policy is in accordance with the Distance Selling Regulations and does not affect your statutory rights. Please Note: This returns policy applies to online orders only. All in store purchases are subject to a separate returns policy.